Looking for honest Persimmon Homes reviews? You’re probably wondering “are Persimmon homes really that bad?” After living in my Persimmon new build for over 5 years (and now moved out), here’s my brutally honest experience. I’ll also cover whether Persimmon Homes have improved since 2024-2025, what you get as standard, and address the concerns you’ll see on Persimmon Trustpilot reviews. Spoiler: it’s not all doom and gloom, but there are definitely things you need to know.
Have Persimmon Homes improved? People ask me frequently: ‘Should I buy a Persimmon home?’ and ‘Are Persimmon homes really that bad?’
Just after I moved into my new build with Persimmon in 2019, I wrote a Persimmon Homes review about our initial experience. Now, having lived there for 5+ years before moving out in 2024, I’m updating this review with everything that went wrong, what got fixed, and whether Persimmon Homes are really as bad as their reputation suggests.
With Persimmon Trustpilot reviews showing polarised opinions and constant searches for “are Persimmon homes really that bad,” I want to give you an honest, detailed account. This isn’t a hit piece—we had some positive experiences too—but if you’re spending £300k+ on a brand new house, you deserve to know exactly what you might be getting into.
I’ve never bought a new build from any other company, so Persimmon Homes is my only experience. From what I can tell, the problems I’ve had are very common in all new builds. It’s just that Persimmon Homes is the biggest, so it gets more complaints than a smaller company.
Here’s a video of my full experience of buying a Persimmon new build on the Germany Beck site in York, 5 years later:
- Have Persimmon Homes Improved?
- Persimmon Trustpilot Reviews: What’s the Current Rating in 2026?
- Have Persimmon Homes Improved Since 2024-2025?
- Persimmon Build Quality: My Experience
- Common Persimmon Homes Problems: What Reviews Report Most
- How to make a complaint to Persimmons Homes
- New Build Homes FAQ
- Persimmon Homes vs Other Major Builders: How Do They Compare?
- My Final Verdict on Persimmon Homes
- Should You Buy a Persimmon Home in 2026?
Have Persimmon Homes Improved?
This is a question I get asked a lot. Persimmon Homes has faced past criticism and scrutiny regarding its build quality and customer service. In 2018, they were fined by the UK government for poor-quality homes and inadequate customer service. This led to increased attention on their construction practices and a commitment from the company to improve standards.
Whether they’ve improved seems to depend heavily on the specific development, site manager, and contractors working on your particular estate. From reading hundreds of comments and reviews, it’s clear that experiences vary massively – even within the same development.
Here are the Persimmon Homes problems we had with our Persimmon Home in the past 18 months:
Persimmon Trustpilot Reviews: What’s the Current Rating in 2026?
Before I dive into my personal experience, let’s look at what current Persimmon Trustpilot reviews say. As of January 2026, Persimmon Homes sits at around 4.7 stars on Trustpilot with over 11,700 reviews, rated ‘Excellent’. This represents a significant improvement from their reputation in 2018-2019 when they were ranked the lowest major housebuilder in customer satisfaction surveys.
However, on Reviews.io, the picture is quite different with an average score of just 1.20 out of 5 from 191 reviews. The reality is that Persimmon reviews are incredibly polarised—some people have brilliant experiences with quick snag fixes and helpful site managers, whilst others face ongoing issues that take years to resolve.
The common thread? Your experience largely depends on your specific development, the site manager, and the contractors working on your plot. That’s why it’s crucial to visit the development, speak to existing residents, and join Facebook community groups before committing.
Have Persimmon Homes Improved Since 2024-2025?
One of the most common questions I see is “have Persimmon homes improved?” The short answer is yes, but with caveats. Here’s what’s changed:
Improvements Since 2019:
- Persimmon appointed independent quality inspectors in 2019 following criticism and a Channel 4 Dispatches documentary about build quality
- They’ve doubled their team of quality inspectors to over 60 by 2021
- In 2024-2025, they maintained five-star customer satisfaction for four successive years
- They achieved their best-ever Trustpilot score (rated ‘Excellent’ at 4.7 stars)
- Investment in timber frame production through their Space4 factories has improved build times and quality
- Completed significant building safety remediation programmes addressing fire safety issues in older properties
What Hasn’t Changed:
- Budget kitchen specifications remain amongst the lowest of major housebuilders
- Some developments still report snagging lists with 60+ items
- Contractor quality varies dramatically between sites
- The pressure to build quickly can still lead to corners being cut
- Post-completion customer care remains inconsistent across regions
The consensus from 2024-2025 reviews suggests Persimmon has improved operationally, but you’re still buying a volume housebuilder product. Don’t expect premium quality—expect acceptable quality with the need for vigilant snagging and follow-up.
Persimmon Build Quality: My Experience
Persimmon Homes is one of the largest housebuilders in the United Kingdom. As with any large company, opinions and experiences with their build quality can vary. Some homeowners may have had positive experiences with the build quality of Persimmon Homes properties, while others may have had negative experiences.
It’s important to note that build quality can depend on several factors, including the specific development, the individual construction team, and the quality control processes in place. It’s always a good idea to research and gather information about a particular development or speak with homeowners who have purchased from Persimmon Homes to get a better understanding of their experiences (most have Facebook community pages – join them and ask!)
To make an informed decision, it’s best to thoroughly research any builder you’re considering, including reading reviews, visiting their developments, and, if possible, speaking with current homeowners. It’s also a good idea to conduct an independent survey or inspection of the property before purchasing to identify any potential issues.
The Persimmons development I lived on was Germany Beck in Fulford, in York. We moved out of the house after 5 and a half years – although we were happy living in Germany Beck, we wanted a bigger house and a bigger garden, which we would not be able to find in Fulford. We moved further away from York to get more house and garden for our money. I would buy a new build again.
Remember, every homebuilder can have variations in build quality, and it’s important to consider multiple factors when making a decision about purchasing a property.
Have Persimmon Homes improved since 2018? Based on recent Persimmon Homes reviews from other buyers in 2024-2026, quality control issues still persist, though the company has made some improvements in customer service response times.
Here’s my experience.
Doors
In my first post, I spoke about how we had a lot of issues with doors. Either not being flush or being wonky. These issues were fixed at the time.
Since then, my partner has replaced all the screws in the hinges as the doors kept tilting slightly, as the screws were small. He replaced them with longer screws, and now they are much better. We believe the wood in the door frames is of poor quality, which was why it was coming away and needed longer screws, but this isn’t a professional opinion, just how it looked to us when replacing them. A combination of small screws in cheap wood.
The front and back doors also both stick. The metal plate around the door handle and lock on the back door wobbles.
Bath sealant
The bath sealant started having gaps in it, so my partner had to redo it all to stop water from getting into it.
Cracks in the walls.
We have had a few small cracks in some of the walls. This is normal as the house settles.
The stairs.
The bannister started coming away from the wall, and the skirting board was also coming away near the top steps. The paint is also cracking all down the skirting board.
We asked the site manager to fix it, and he has since sent workers around to sort the bannister and skirting board. They hadn’t done the bannister properly; the joist hadn’t been put into the wall, so it wasn’t staying in place. The joiner had to redo it, and he also screwed the skirting board back in.
Then the plasterer came to skim the wall. We are now waiting for a painter to come and paint it. Edit to update: It’s now October 2021, and nobody ever came to skim and paint the wall!
Radiator in the bedroom.
This isn’t really a fault, but just something that is annoying. The radiator in the bedroom is tiny; it’s the same size as the one in the bathrooms, but the radiator in the living room is about 3 times as long, meaning the living room is roasting, but the bedroom is hard to warm up.
This has been an issue when it’s been really cold outside, and I’ve wanted to keep the bedroom at 20 °C at night for my newborn baby. We don’t usually use the heating at night.
The walls.
Lumps in the plaster
The walls have small lumps that haven’t been sanded down smooth, so when we eventually got around to painting, we had to go around and sand all these bits down first.
The part you couldn’t paint over
I’m not even sure what to call this, but in the bedroom, there was a strip of plaster that the paint wouldn’t take to. As if they had gone over it with something other than paint, and it took a few extra coats to get the paint to stick to it.
Frog tape pulling paint off
We used Frog tape when painting around door frames and the ceiling, and it pulled the paint off when we removed the tape.
Plaster is crumbling when hanging things
The walls are just crap. Often, when trying to hang something, the plaster would crumble, and then the hole would get too big to put the plug in the wall, and we would have to make a new hole.
The Kitchen.
The kickboards fell down under the kitchen cabinets. They were just leaning on, not fixed at all.
Under the cabinets were disgusting. It would have taken 2 minutes to sweep the floor before installing the kitchen; instead, they just left it. There was dust, wire offcuts, screws, plug covers and loads of debris.
The dustpan and brush show what was under just the oven. It was like this under every cupboard. This just screams lack of detail and laziness. This is a job that could have been easily done and checked. I have no idea what the Persimmon Homes management checks before signing each house off, but their standards are low.
The garden.
Uneven fence.
We put decking in the garden, and when we did this, we realised how uneven the fence was! It’s totally off compared to the decking, and it’s a bit of a mess. Pretty sure the boundaries to the house aren’t this shape!
As you can see in the photo, the fence is not in line with the decking.
Grass poor quality
We got our grass done for free as part of an incentive, and it’s pretty rubbish. It’s like they’ve just thrown grass rolls over soil that’s full of rubble. It’s uneven, it doesn’t drain, so pools of water collect when it’s raining, you can feel bumps and lumps when walking on it in bare feet and when we dug down to put the decking in, we pulled out lots of rock, nails, tile and other bits of rubble.
Lack of drainage
As I said above, there’s a lack of drainage in the grass, so water pools. There is an area of the garden in particular that becomes swamp-like during spring, and if we have a lot of summer rain. July/August 2023 has been wet so far, and this has turned into a swamp.
The site manager
As always, the site manager has been helpful and fixed any of the issues we have reported, even at this stage. He also gave us two skips and some gravel to put on the foundation for our shed.
Common Persimmon Homes Problems: What Reviews Report Most
Based on Persimmon Trustpilot reviews, Reviews.io feedback, and forum discussions, here are the most frequently reported issues:
Top 5 Persimmon Problems:
- Shoddy finishing work – Paint issues, plaster defects, poorly fitted doors (exactly what we experienced)
- Poor drainage – Gardens that flood or turn swampy after rain
- Cheap materials – Budget kitchens, thin internal walls, low-quality carpets
- Inconsistent customer care – Some site managers are brilliant, others disappear after completion
- Delayed snag fixes – Items reported at handover taking 6-18 months to rectify
Less Common But Serious Issues:
- Missing fire safety barriers (led to a major remediation programme)
- Structural defects requiring extensive repairs
- Legal disputes over land boundaries and easements
- Leasehold traps and ground rent issues
- FibreNest broadband monopoly on newer developments
The good news? Most problems are cosmetic and fixable. The bad news? You’re essentially paying to be a quality control inspector for your own £300k+ property.
Persimmon changing house plans
The biggest issue we have. Persimmon has applied for planning permission to change the houses that are due to be built behind us. Originally, there were meant to be bungalows behind us, but now they have applied to amend it to two-storey houses, so our garden and house will be overlooked. The sales rep told us that our house was £5000 more expensive than the same house elsewhere because the garden was not overlooked.
The sales rep also let us down again, a different one, as when we found out, we went to see her. She said she would get the office to call us to discuss, as we are unhappy about paying the extra money. £5000 turns into a lot when you think of all the interest. But as we don’t have anything in writing about this, it was just what the sales rep told us; they are probably not going to do anything unless we really fight hard for it.
We haven’t heard yet if the planning permission has been granted, and a lot of people have written in to complain about it.
Update – This planning permission was not granted! So, Persimmons were not allowed to build the big houses behind us. Thankfully, we just have gardens behind us, so our view isn’t obstructed.
I am thinking of painting our front door. I don’t think you’re supposed to paint your Persimmons Home front door until they hand it over, as they like them all to be white, but lots of people on our estate have painted their front door, so I might just go for it!
So that’s our updated experience with Persimmon Homes. We are lucky that there are no major issues with our home, but it’s disappointing that a lot seems to be down to shoddy work by the contractors on the site.
If you want to read more recent Persimmon Homes Reviews, then check out the Persimmon Homes Trustpilot.
I’ve enjoyed reading the comments and emails about your Persimmon Homes problems. It feels like it’s a mixed bag. But for the majority of people, the problems seem to be minor. The quicker you report them, the easier they are to fix.
How to make a complaint to Persimmons Homes
If you want to make a complaint to Persimmons Homes, try this email: land@persimionhomes.co.uk
Somebody commented and said it goes to all departments – I’ve not tried it myself, but I know how frustrating it can be when you are not getting anywhere. Give it a go and let me know if you get anywhere with it!
If you are considering buying a new home from Persimmons, then read my blog post – should I buy a new build home?
New Build Homes FAQ
Can You Paint A New Build?
It’s recommended to wait a year before painting to allow the house to settle. This may cause cracks in the walls and ceilings. If you have painted, then you will need to repaint once the cracks have been filled in.
Persimmon Homes: What Comes As Standard?
A brand new fitted kitchen, bathroom suite, and in some cases, an en suite come as standard. You have to pay extra for carpets and flooring. You can also pay extra for upgrades to the kitchen and bathrooms for better-quality fittings.
Why are Persimmon homes cheaper?
It’s both a combination of doing jobs at the cheapest cost as possible, so the quality suffers. Also, Persimmon are a massive company so they can do things cheaper than a smaller one.
Are Persimmon Homes Really That Bad?
This is the million-pound question. Based on my experience living in a Persimmon home for 5+ years and reading hundreds of Persimmon Homes reviews on Trustpilot, Reviews.io, and forums, here’s my honest answer:
No, they’re not universally terrible. Many people (including us initially) have decent experiences with minor issues that get fixed promptly. Persimmon Trustpilot reviews show thousands of satisfied customers, particularly those praising individual site managers and customer care staff.
But yes, there are serious concerns. Reviews.io paints a grimmer picture with an average rating of just 1.20/5. Common complaints include poor build quality, cheap materials, lengthy snagging lists, and inconsistent after-sales support. Some buyers report waiting 18+ months for basic fixes.
The reality: it’s a postcode lottery. Your experience depends heavily on:
- Which development you buy on (site manager quality varies enormously)
- The specific contractors working on your plot
- How proactive you are with snagging and follow-ups
- Whether you get issues in writing before purchase
We had mixed experiences—quick fixes for some problems, but shoddy initial workmanship throughout. I would buy a new build again, but I’d be far more demanding about snagging from day one and wouldn’t trust verbal promises from sales reps.
If you’re asking “are Persimmon homes really that bad,” read development-specific reviews, visit the site multiple times at different times of day, and speak to current residents. Don’t just rely on show homes and sales pitches.
How Much Do Persimmon Kitchen Upgrades Cost?
Persimmon kitchens are notoriously budget-spec as standard. According to industry insiders, Persimmon and Barratt have the lowest budget-per-plot for kitchens amongst major national housebuilders.
Standard Persimmon Kitchen Includes:
- Basic laminate worktops
- Entry-level cabinets with soft-close mechanisms
- Standard integrated oven and hob
- Kickboards that often aren’t properly secured (as I experienced)
- Limited storage and basic finishes
Upgrade Costs (approximate, vary by development):
- Kitchen upgrades through Persimmon during build: £5,000-£15,000+ depending on spec
- Granite/quartz worktop upgrade: £2,000-£5,000
- Better quality cabinet doors and handles: £1,500-£3,000
- Integrated appliance packages: £1,000-£3,000
- Complete kitchen replacement after moving in: £8,000-£20,000+
Many buyers choose not to upgrade through Persimmon and instead replace the kitchen entirely after moving in with their own contractor, often getting better quality for less money. However, you’ll need to live with the basic kitchen for at least a few months whilst you arrange this.
Our kitchen wasn’t the worst I’ve seen, but the kickboards falling off and the mess underneath the units showed the lack of care during installation. If kitchen quality is important to you, budget for upgrades or replacement from day one.
Persimmon Homes vs Other Major Builders: How Do They Compare?
| Builder | Trustpilot Rating (2025/2026) | Kitchen Quality | Build Quality | Customer Care | Price Point |
|---|---|---|---|---|---|
| Persimmon | 4.7/5 (11,700+ reviews) | Budget | Mixed | Varies | Mid-range |
| Taylor Wimpey | 4.5/5 | Mid-range | Generally good | Good | Mid-upper |
| Barratt | 4.3/5 | Budget-Mid | Mixed | Average | Mid-range |
| Bellway | 4.4/5 | Mid-range | Good | Good | Mid-upper |
| Countryside | 4.2/5 | Good | Good | Good | Upper |
Note: Ratings fluctuate and vary by region. Always check development-specific reviews.
My Final Verdict on Persimmon Homes
Looking back after living in our Persimmon home for 5 and a half years, I can honestly say we had a mostly positive experience. Yes, there were issues – some frustrating, some minor – but they were fixable. The site manager was responsive, and we never had any major structural problems.
Would I buy a Persimmon home again? Possibly, but I’d do even more due diligence first. I’d spend time on the estate talking to residents, I’d insist on getting everything in writing from sales reps, and I’d be much more thorough during the snagging process.
The key thing I’ve learned is that not all Persimmon developments are the same. Quality depends heavily on the site manager, the contractors, and how much oversight there is during the build. Research your specific development thoroughly before committing.
Should You Buy a Persimmon Home in 2026?
After 5+ years of ownership, here’s my verdict on whether you should buy a Persimmon home:
Buy if:
- You’re prepared to snag thoroughly and follow up persistently
- You visit the development multiple times and like what you see
- Current residents on that specific development report good experiences
- You have a realistic budget for fixes and improvements
Don’t buy if:
- You can’t afford to replace the kitchen, flooring, or make improvements
- You’re not comfortable being assertive with builders and contractors
- The site manager has a poor reputation (check this beforehand!)
- There are cheaper resale properties in the area with more character
Persimmon Homes have improved since their 2018-2019 low point, but they’re still a volume housebuilder prioritising speed and profit over perfection. You’re buying convenience (new warranty, no chain, Help to Buy schemes) not quality craftsmanship.
Read Persimmon Trustpilot reviews for your specific development, join the estate’s Facebook group before buying, and get everything in writing. Don’t trust verbal promises from sales reps—we learnt that lesson the hard way with the £5,000 garden premium that meant nothing once planning permission changed.
Last updated: January 2026. This review reflects my experience buying a Persimmon home at Germany Beck, Fulford, York in 2019 and living there until 2024. Individual experiences vary by development.
Related:
Buying a house is a great investment but oh so expensive. I know in UK its even more insane!
Candice x
theblogsocial.com
If I was moving into a new build I would expect things to be near perfect and not have the problems you’ve had but I have heard horror stories about new builds. I am glad you’ve been able to get just about everything fixed but I would be really annoyed about the other houses being built overlooking your garden x
Persimmon have had permission to throw up, sorry, build, a ridiculous amount of houses close to us. No suitable infrastructure, destruction to wildlife but our council has happily given planning permission. Despite housing locally being empty.
None of them have solar panels/batteries, heat pumps or grey water tanks – things I would expect from a new build today. Why aren’t councils insisting on these measures? Too many kick-backs maybe?
They’re a huge company that are in the business of making a profit obviously, but they clearly don’t give a fig about the environment. Nor do they care about the conditions their buyers live in. Gardens too small, not enough off-road parking, houses simply too close together.
Before you buy any new build I’d urge people to look at recently built estates after 5pm. Winding roads with cars parked on pavements is off-putting alone. Talk to some owners. Most with have valid complaints.
Definitely looks like some shady work done by the contractors but it is still Persimmon’s responsibility as they were the ones supposed to monitor their contractors. It is nice that at least the site manager was helpful and responded to your calls even after some time but then again you called him for good reason. Very disappointing about the sale representative telling you that you are paying 5 ooo pounds more because the house and garden wasn’t overlooked only for them to go back on their word and sell the land to a building instead of bungalows. Sorry to hear about your bad experiences, but you definitely made the right decision by buying your own home. Some people are put off from buying their home, because the mortgage process can be scary, but any renting option is always just money down the drain, something to avoid if possible. For example, our mortgage is very high, but I still think living in your own home is worth it and pays off in the long run even I obviously have to economize to meet monthly payments.
We didn’t have any issues with our new house so far, but my husband supervised all the workers and contractors himself. He was with them the entire time, every day of the week. That wouldn’t have been possible if he wasn’t retired or knowledgeable enough to supervise them, so for most people that isn’t really an opinion. For example, I was there with them as often as work permitted me but I’m not really knowledge enough to spot all the mistakes. If it wasn’t for him, there would probably be some issues with our home. A lot of people I know have complained to me that as soon as you leave the contractors or workers alone, they mess thing up or do a sloppy job. But then again only someone who is retired can afford the time to be there with them all the time and even then you have to know something about construction.
Oh my goodness I would have been furious with these issues if they had been on our house! We had an independent inspector come round and verify everything on our house before we moved in – he put lots of markers everywhere but it was little things like paint needing a touch up mostly. We did have an issue with one of the light switches not working but when they came to fix that they made a hole in the wall, which I was a little annoyed about although it was necessary, until the painter came round for his final checks and fixed it up for us, score! haha!
We were lucky we could drop by and check often how things were going – we didn’t always make an appointment but they were happy to see us, and due to the climate a couple years ago we actually got our house built quicker than expected as there wasn’t a lot of building going on, which was nice!
it’s good that they fixed these problems for you but it’s so frustrating they were there in the first place – I hope you don’t get the neighbours overlooking you like you hadn’t planned for too!
Wow! I’m shocked. We bought an “old” house (a few decades old, not enough to be Victorian, but neither new) and, of course, it had some issues. Nobody lived in the house for an year too, which added to the problems. But, we paid less, considering how much work we put in, and I have to say some of the issues were similar to yours. I think it’s appalling to have this kind of issues so soon after the house was built.
Buying a house is a major investment and with a new build, you would expect the quality to be better. It’s such an inconvenience to have to deal with such issues. That is the one thing I really don’t enjoy about being a homeowner.
A few points
Persimmon are known to cut corners.
The rep wanted their commission that’s why they told you that.
Quality is poor as it’s pile high make profit.
Why gorilla tape on the wall?!
It’s called gorilla tape for a reason, I’m not surprised it took the paint off, it’s designed to grip!
Run once you have money.
Sorry you’ve experienced this but it’s more prevalent than you think.
It was Frog tape, my mistake!
Tardy to the party as always, but would be keen to know how you guys are doing now (Nov. ’22).
We’ve recently bought a Persimmon new build (June ’22), and generally we’ve not had any real problems (snag list was 17 items, and if I remember 10 of those were issues with paint / plaster work so nothing really), the other 7 were really minor (read: me being pernickety).
From lots of Googling and reading reviews about lots of builders, your problems, like mine, seem to be very typical and no matter who builds your house these things happen (bearing in mind that the builders aren’t Persimmon, they are contractors so it’s generally the same guys that build everyone’s house, of course materials quality does play a role).
The biggest issue I have with your story is of course the changing of plans (again, sadly not something too unusual, they are chasing the ££’s after all 🙁 )
Our site team have been brilliant, and I must admit if I ever need anything I text the site manager and he normally has someone out the same day to resolve it.
We have met other people on our estate who have some issues (again most minor), but their approach with the site team is to be quite abrupt and rude and then they wonder why people don’t respond to it.
Not sure if sweets, drinks (wine, beer & soft drinks) etc. for the site team and builders on handover day, and often offering cold drinks during the roasting summer we had this year helped ‘grease the wheels’ (I know it shouldn’t, but we figured that, not only was it a nice thing to do, but the people we may need help from would remember it (gotta ‘play the game’!)).
We were so tempted to buy through Persimmon because I just loved the fresh, brand new look of them. However, we had heard so many horror stories and like you said, they’re expensive. I’m so sorry you’ve had all these problems within 18 months 🙁 At least you have a decent site manager, I have heard from a few people local to me that theirs are so slack and problems take forever to get sorted. Fingers crossed that planning permission doesn’t go ahead behind your house, god I would be just as mad as you! x
Megan Elizabeth
What A Let Down – I Mean A Real Bummer – For That Kind Of Hard Earned Money, You All Got The Shaft – Obviously I Can Not Prove This, But The Deck/Fence Is The Indicator That The House Wasn’t Built Square For The Start – Highly Recommend You Have These Issued Resolved Soon And Sell – From The Replies Above, Problems Will Continue To Arise – I Mean What Is Next, PLUMBING?? Stay Strong
Cheers
One of my close friends bought through Persimmon a couple of years ago & she said they’ve been rubbish! Makes me sad because you’re trusting someone with such a big thing. House buying isn’t an easy decision to make. I’ve got everything crossed that planning permission doesn’t go ahead.
Claire.X
http://www.clairemac.co.uk
Yeah it really is frustrating. We have been quite lucky as our issues have been fixed quickly!
I was actually told not buy with persimmon when I looked at houses from people I know..I’d be absolutely fuming if I spent all that money on a home and had even half of these issues. So sorry you’ve experienced this!
We’ve been lucky that the issues that we have reported have been fixed. It’s just shoddy work.
Unfortunately with all house builders your generally have the same experiance in some way as the large groups like persimmon who own multiple housing brands put profit and building them as quick as possible ahead of quality.
We’re friends with both a ex persimmon and ex taylor wipey site managers now retired that admitted they used to go home crying sometimes because they the cared about their teams onsite and contractors alot who head office would put under immense time pressure and deadlines to complete jobs which would normally take twice as long in the short 6 week build period and if they were late they would get financial penalties off the contract and sometimes be prevented from bidding for the work on the next build phase and replaced by other lower bidders who could cut corners.
not a nice environment to work in always buy from local independent house builders luckily here in Somerset we’ve got alot of those that do quality over quantity.
For complaints try land@persimionhomes.co.uk
Goes to all departments..
Thanks! I’e updated my post with this information – hopefully can help someone.
We are visiting a Persimmon development at Germany Beck this week considering buying in this development in Fulford, York. Can anyone advise us what questions to ask when we are there? Many thanks
Sorry for your issues. Are you also tied into Persimmon’s own broadband forever? I’m looking at buying a new Persimmon home. The main red flag for me is the way they’re tying home owners into using Persimmon owned FibreNest broadband without choice to change or shop around at all in the future. Other providers can’t access you at the new build stage and if eventually they’re allowed to (no guarantee, no end date to the monopoly), there will be no business case for them to bother digging it all up and laying their own cables. I love the house but it sadly feels unwise to proceed. New Home builders treat buyers with such contempt sometimes all in the name of profit.
I have been told that once the site has been finished and the roads handed over to the council, then we will be able to get other internet. But obviously that does mean other providers needing to install the cables in the area so I’m not sure about that. It absolutely feels wrong of Persimmon to do this as the disruption and cost is totally avoidable if they just allowed providers to install before the roads were finished.
If I am completely honest, we would have walked away if we had known this but we didn’t find out until we had put a deposit down and done lots of paperwork for the house. Fibrenest is fine, its just more expensive than having a TV/internet package. Also you can get connected as soon as your move in and BT will let you exit your contract for free, as they cannot physically provide the service for us, so we were able to move to Sky for TV, which my husband wanted.
We brought and moved into ours in Sept 23, it was one of the last 3 houses on the site and in the beginning they we quick to fix some of our snags , we currently have 60 snags and still awaiting about 50 to be done. none of them major except front frame 6mm off plumb so door doesnt close properly and all 4 french doors glass have a big scratch on them same in the house next door so manufacture issue but still shouldnt have passed inspection.
Not stressed about the amount of snags as one way or another they will get done, I dont think there is a single new build developer that builds houses to the standard we all expect so it shouldnt put anyone off buying one, as long a they understand it cheaper for a developer to fix issue retrospectively than it is to do it right in the first place. Hope you get all your issues resolved.
Wow that’s a lot of snags! We didn’t have that many! Thanks for sharing your experience.
I purchased a Persimmon property in 2014….biggest mistake of my life. Terrible workmanship, the poorest customer (we don’t) care I have ever experienced. Only after the threat of legal action are they fixing things…still…in 2024. The house was built without ‘fire socks’ being installed, something that should have been picked up on the building inspection…or lack of one. I’ve always said that if I won the lottery I’d knock it down and start again…and make sure its built correctly. Having said that, I think after seeing some of the horror shows I’ve seen, I got off lightly. What amazes me is Persimmon/Charles Church are never really held accountable, they get a fine and then move on to the next victim.